1. Introduction
Welcome to gf99.ws. This Privacy Policy ("Policy") provides a full explanation of how your personal information is collected, used, stored, and protected when you use the gf99 platform. gf99 is an internationally licensed online Sports Betting and casino platform serving members in Bangladesh and around the world.
By accessing our platform or creating an account, you are considered to have read and fully agreed to this Privacy Policy. We believe that every member's personal information is their own asset, and protecting that information is our most important responsibility.
In Simple Terms: gf99 never sells, shares, or discloses your information to third parties except where required by law. Your privacy matters more to us than business.
This Privacy Policy has been prepared in accordance with the international data protection framework GDPR (General Data Protection Regulation) and applicable local laws. Feel free to contact us with any questions.
2. What Information We Collect
Various types of information are collected to provide services on the gf99 platform. This information may be gathered directly from you, automatically, or through third parties.
Directly Collected Information
Information you provide directly during registration and account use:
- Full name, date of birth, and gender.
- Email address and mobile number.
- Home address and postal code.
- National ID, passport, or driving license number (for KYC verification).
- Bank account or mobile banking details (for payment purposes).
- Messages sent to support and details of any complaints.
Automatically Collected Information
Information collected automatically while using the platform:
| Data Type | Description | Purpose |
|---|---|---|
| IP Address | Your device's internet address | Security & Fraud Prevention |
| Device Information | Device Model, OS & Browser | Service Optimization |
| Log Data | Login Times, Page Visits & Click History | Service Improvement |
| Transaction History | Deposit, Withdrawal & Betting Records | AML Compliance & Account Management |
| Cookies Data | Saving Session Data & Preferences | Improving User Experience |
3. How We Use Your Information
Gf99 uses collected data solely for specified purposes. Your information is never used for any other purpose without your consent.
- Account Management: Your information is used to create, verify, and manage your account.
- Payment Processing: To process deposits and withdrawals securely.
- KYC & AML Compliance: For anti-money laundering compliance and identity verification.
- Customer Support: To resolve your questions and complaints promptly.
- Bonuses & Promotions: To send you relevant offers based on your preferences.
- Security Assurance: To detect fraud and identify suspicious activity.
- Service Improvement: To improve the performance and usability of the platform.
- Legal Obligations: To comply with applicable laws and regulatory guidelines.
Marketing Communications: We may send you promotional emails or SMS messages. You can opt out at any time through your account settings or by clicking the "Unsubscribe" link in any email.
5. Cookie Policy
The gf99 website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser.
Types of Cookies We Use
- Essential Cookies: These are essential for maintaining login sessions and ensuring platform security. They cannot be disabled.
- Functional Cookies: To remember your language preferences, game settings, and other personalizations.
- Analytics Cookies: Used to analyze platform usage and improve our services. All data is collected in fully anonymized form.
- Marketing Cookies: To show you relevant ads based on your interests.
You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.
6. Data Security Measures
Gf99 uses the latest technology and methods to protect your data, meeting the highest industry security standards.
- 256-Bit SSL Encryption: All data transfers are fully encrypted.
- Two-Factor Authentication (2FA): An extra layer of security for your account.
- Firewall Protection: Unauthorized access is blocked by an advanced firewall system.
- Regular Security Audits: Periodic security audits conducted by independent third parties.
- DDoS Protection: Servers are protected against large-scale cyberattacks.
- Data Backup: Regular data backups ensure there is no risk of data loss.
Your Role: No matter how strong our security measures are, always keep your password strong and never share it with anyone. If you notice anything suspicious, let us know immediately.
7. Data Retention Period
Gf99 does not retain your data longer than necessary. However, certain information may be kept for a defined period to meet legal obligations and business requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 Years After Account Closure | Legal Obligations |
| Transaction Records | 7 Years | AML & Financial Regulatory Requirements |
| KYC Documents | 5 Years After Relationship Ends | Regulatory Compliance |
| Customer Support Records | 3 Years | Service Quality Assurance |
| Marketing Information | Until Consent Is Withdrawn | Based on Your Preferences |
| Log & Technical Data | 12 Months | Security & Troubleshooting |
Once the designated retention period ends, your data is securely deleted or fully anonymized. No data is retained beyond its necessary period.
8. Your Privacy Rights
As a gf99 member, you have full control over your personal data. Under GDPR and applicable laws, you are entitled to the following rights:
To exercise these rights support@gf99.wsEmail us at. We will respond to your request within 30 days. In some cases, legal obligations may prevent us from fulfilling a request, but we will always explain why.
Important: All requests will be processed only after your identity has been verified. This is done solely for your protection.
9. Privacy of Minors
Gf99 is strictly for individuals aged 18 and above. We do not intentionally collect or process any personal information from minors.
Age is verified at registration and reconfirmed during the KYC process. If we become aware that we hold data belonging to a minor, that data will be deleted immediately and the associated account will be closed.
If a parent or guardian believes their child has registered on our platform, please contact us immediately support@gf99.wsContact us at
10. Changes to the Privacy Policy
Gf99 may update this Privacy Policy from time to time. Changes may be made due to legal updates, the addition of new services, or security improvements.
For significant changes, we will:
- We will notify you of any changes at your registered email address.
- We will display a notice on the website's main page.
- We will notify you at least 7 days before any changes take effect.
- We will update the "Last Updated" date at the top of the page.
Continued use of the platform after an updated policy takes effect will be considered acceptance of the new terms. If you do not agree to the changes, you have the right to close your account.
11. Contact & Data Protection Officer
For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact our dedicated Data Protection team.
- Email: support@gf99.ws
- Subject Line: Send us an email with the subject line "Privacy Request".
- Live Chat: Available 24/7 at the bottom-right corner of the website.
- Response Time: Typically within 24 hours; up to 30 days for complex requests.
We take every privacy request seriously. If your matter remains unresolved, you also have the right to file a complaint with the relevant regulatory authority.